FAQ

We recommend storing the dashi packs in the freezer, but they can also be stored at room temperature.

1. Put water and dashi packet in a pot and heat.
2. Bring to a boil, simmer over medium heat for 4 to 5 minutes, then turn off the heat and remove the dashi packet.

*Please make sure to use soft water instead of hard water.

Basic dashi: 1 dashi packet in 300ml of water.
Rich dashi: 2 dashi packets in 500ml of water.

As we sell the food products, we cannot accept returns. If you receive a damaged or defective item, please contact us for assistance.
Please send us the following information when you contact us.
* Order number/ Date of arrival / Condition of item at time of arrival

We ship to all 50 states.

We use USPS (Discounted rates from Shopify Shipping).
Rates are based on your customer’s address and the weight and dimensions of their order.
Choose from three options.

We accept payments via credit card (American Express, VISA, MasterCard, Discover and more), Shop Pay, Amazon Pay, PayPal, Google Pay.